The article “Managing the wait at polyclinics” (May 6) stated that “the most notable improvement” in the Customer Satisfaction Index of Singapore survey for the polyclinics sub-sector was the waiting time, with two hours being the indicative experience.
On April 29, my daughter waited from 9.30am to 12.30pm at Woodlands Polyclinic just to see a doctor. Upon checking with a nurse, she was told that there were 20 patients to go before her turn. In the end, we brought her to a private clinic, as the wait had made her more ill.
I hope this is an isolated case, that it just happened on that particular day that many people fell sick and there was a doctor shortage. Still, it could have been managed better.