Airline reunited child and toy
ON MARCH 15, my family and I flew from Singapore to Brussels via Frankfurt, arriving in the German city on Singapore Airlines Flight SQ26.
While passing through Frankfurt security for our connecting flight, my wife and I realised that we had left our daughter's favourite soft toy bunny on the plane. Our daughter was inconsolable.
My wife ran ahead to our connecting flight, SQ2038 operated by Lufthansa, to see if anything could be done to retrieve Bunny. To my wife's surprise, the staff at the connecting flight were expecting her.
She was given a phone to speak to the ground crew of SQ26, and someone was sent running through the airport with Bunny. We all waited with bated breath.
About two minutes after the gate was supposed to close, Mr Alexander Huhn appeared with Bunny, to cheers from the Lufthansa staff.
We are so grateful to everyone involved, from the SQ26 flight attendant who found Bunny to the Lufthansa staff who delayed closing the gate.
Most of all, we are grateful to the "hero", Mr Huhn, who ran through Frankfurt Airport to reunite our daughter with her Bunny.
Matthew Cove (Assistant Professor)
Going the extra mile
ON MARCH 28, I was browsing through attire at the Adidas store in Plaza Singapura, in preparation for a run I would be participating in.
I did not have any real intention of buying anything, but ended up making a purchase because of the excellent service rendered by Ms Roseleana Ramlee.
She was not only able to recommend the appropriate products, but she also generously offered insights and tips based on her own running experience.
I was extremely impressed with her passion in helping her customers. I hope Adidas will accord her every recognition for her excellent service.
Eleanor Oh (Mrs)
Staff who don't play around
HALF a year ago, I called the Toys 'R' Us hotline, looking for mosquito netting. The female staff member who handled my call was very helpful and patient. She searched the database and directed me to an outlet that carried the netting.
I thought it was a one-time pleasant encounter. But last month, I called the hotline again, this time to look for a Parrot AR drone. A female staff member answered my call. She told me that based on her current search, the product was not available at the VivoCity outlet.
I was surprised when she later returned my call to let me know that the outlet at Forum The Shopping Mall had stock available. I went to the store and was led to the area where the product was kept.
I had a query about the product and approached a staff member who was doing some paperwork at the time.
Without hesitation, she stopped her work and attended to my query, and even went to the storeroom to check things for me. Toys 'R' Us has exemplified real professionalism in customer service.
Hang Mui Kwang
Customer-centric civil service
I CALLED the Land Transport Authority (LTA) on March 31 to request repairs to the public driveway leading up to my home.
By the evening of April 2, even when it was drizzling, an LTA crew of six had already repaved the driveway, as well as the one leading to my neighbour's home.
The crew did a very good job, in spite of the rain. This is truly the hallmark of a customer-oriented civil service - prompt response, excellent service.
Bobby Mok Wing Hong
