WE APOLOGISE to Ms Jassy Tan Sock Ngor for not following up and providing accurate information on the delivery of her items ("Questions over SingPost courier's no-shows"; Forum Online, last Saturday).
Ms Tan received her items on March 12 and March 19 respectively. Nevertheless, we understand that she experienced inconvenience. We have since counselled the staff concerned and have reminded them on the importance of providing timely service and accurate information. We will be monitoring the staff's performance closely from here on.
We thank Ms Tan for her feedback and kind understanding.
Patsie Tan (Ms)
Assistant Vice-President
Group Communications
Singapore Post
Ms Tan received her items on March 12 and March 19 respectively. Nevertheless, we understand that she experienced inconvenience. We have since counselled the staff concerned and have reminded them on the importance of providing timely service and accurate information. We will be monitoring the staff's performance closely from here on.
We thank Ms Tan for her feedback and kind understanding.
Patsie Tan (Ms)
Assistant Vice-President
Group Communications
Singapore Post
