ON MARCH 11, I received an SMS from Singapore Post informing me that a parcel would be delivered to my home by 6pm.
I informed my maid to stay home to wait for the delivery. She waited until 8pm, but there was no delivery.
The next day, I called SingPost, only to be told that the system was down and that someone would call me when the system was back up.
As no one contacted me, I called a second time. The customer service officer said the parcel was not delivered because the courier was unable to gain access to my home.
I pointed out that I lived in an HDB flat, and that my maid, father and children were all at home, with the main door wide open at the time, and no one saw the courier.
The officer promised to investigate and get back to me, but again, I received no call.
Frustrated, I sent an e-mail requesting an explanation.
The next day, a SingPost officer called me to say she would investigate and update me, and ensure that it would not happen again.
But again, no one called me back.
On March 18, I received another SMS saying another parcel would be sent by 6pm.
I called SingPost to request that they inform the courier to deliver the parcel, and the customer service officer assured me that he would.
I asked my father and maid to keep the main door open and look out for the courier. The children were even playing in the hall.
But again, no courier appeared, and again it was claimed that the courier was "unable to gain access" to an HDB address.
How could the courier have been unable to gain access to an HDB flat? If he tried and failed to deliver the parcel, shouldn't he have left a delivery advice note?
Jassy Tan Sock Ngor (Ms)
I informed my maid to stay home to wait for the delivery. She waited until 8pm, but there was no delivery.
The next day, I called SingPost, only to be told that the system was down and that someone would call me when the system was back up.
As no one contacted me, I called a second time. The customer service officer said the parcel was not delivered because the courier was unable to gain access to my home.
I pointed out that I lived in an HDB flat, and that my maid, father and children were all at home, with the main door wide open at the time, and no one saw the courier.
The officer promised to investigate and get back to me, but again, I received no call.
Frustrated, I sent an e-mail requesting an explanation.
The next day, a SingPost officer called me to say she would investigate and update me, and ensure that it would not happen again.
But again, no one called me back.
On March 18, I received another SMS saying another parcel would be sent by 6pm.
I called SingPost to request that they inform the courier to deliver the parcel, and the customer service officer assured me that he would.
I asked my father and maid to keep the main door open and look out for the courier. The children were even playing in the hall.
But again, no courier appeared, and again it was claimed that the courier was "unable to gain access" to an HDB address.
How could the courier have been unable to gain access to an HDB flat? If he tried and failed to deliver the parcel, shouldn't he have left a delivery advice note?
Jassy Tan Sock Ngor (Ms)
