WE THANK Mr Patrick Tan Siong Kuan for his feedback ("SMRT should focus on transport business"; last Friday).
SMRT remains fully committed to running a world-class public transport system for Singaporeans.
We are undertaking a complete asset and infrastructure upgrade and renewal programme, including sleeper replacement, third rail change-out and re-signalling, as well as mid-life upgrades of existing trains and the induction of new ones.
Since 2011, we have increased our engineer and technician workforce by 64 per cent and 21 per cent respectively, and are working with various education partners to ensure the sustainability of this workforce in the years to come.
To tackle the issues we face today, SMRT has invested in technology that will help to detect problems early, from diagnostic solutions, such as adding video cameras below selected trains to allow the engineering team to review the track condition, to using highly sensitive sensors to detect even the slightest anomaly.
Plans are also under way for a maintenance operations centre to better support and coordinate the response by maintenance teams to rail incidents.
All of these require resources and steady investment, and SMRT will continue to focus on its core mission and the transport business.
Different resources will be used to support SMRT's partnership with OMGTEL. This partnership complements SMRT's extensive media and commuter reach while simultaneously serving to enhance the travel experience of commuters. It is an extension of the transport business.
SMRT's focus will always be on its train and bus services, and in making continuous improvements in safety, reliability and customer-centric efforts.
Patrick Nathan
Vice-President
Corporate Information and Communications
SMRT
SMRT remains fully committed to running a world-class public transport system for Singaporeans.
We are undertaking a complete asset and infrastructure upgrade and renewal programme, including sleeper replacement, third rail change-out and re-signalling, as well as mid-life upgrades of existing trains and the induction of new ones.
Since 2011, we have increased our engineer and technician workforce by 64 per cent and 21 per cent respectively, and are working with various education partners to ensure the sustainability of this workforce in the years to come.
To tackle the issues we face today, SMRT has invested in technology that will help to detect problems early, from diagnostic solutions, such as adding video cameras below selected trains to allow the engineering team to review the track condition, to using highly sensitive sensors to detect even the slightest anomaly.
Plans are also under way for a maintenance operations centre to better support and coordinate the response by maintenance teams to rail incidents.
All of these require resources and steady investment, and SMRT will continue to focus on its core mission and the transport business.
Different resources will be used to support SMRT's partnership with OMGTEL. This partnership complements SMRT's extensive media and commuter reach while simultaneously serving to enhance the travel experience of commuters. It is an extension of the transport business.
SMRT's focus will always be on its train and bus services, and in making continuous improvements in safety, reliability and customer-centric efforts.
Patrick Nathan
Vice-President
Corporate Information and Communications
SMRT
