Thursday 29 January 2015

[Straits Times] Consider manpower status before expanding food businesses

A GROWING number of eateries are popping up in shopping malls. When a mall is revamped, chances are, more eateries would appear.

The labour crunch will not go away any time soon, so restaurant owners have to consider their manpower situation before deciding to expand their businesses ("Empty tables? Sorry, restaurant is 'full'"; Tuesday). They should first focus on ways to improve their productivity with the limited manpower they have.

When owners have to pay higher wages to recruit the required staff, they are likely to pass on the cost to customers.

Leong Kok Seng