We thank Mr Yeo Shuan Chee for his feedback in “Fine-tune appointment system at polyclinic” (May 18, online).
At SingHealth Polyclinics, we see a large proportion of patients who visit our polyclinics regularly for follow-up. For patients to better plan their visits and reduce waiting time, we encourage them to make an appointment before their visit.
We will still attend to patients without an appointment. Upon registration, they will be given the earliest available time slot for consultation, depending on the urgency of their medical condition.
With this estimated time slot, patients can choose to wait in the polyclinic or return 15 minutes before the consultation. Patients with medical emergencies such as shortness of breath, high fever or chest pains will be attended to immediately.
The appointment system was rolled out in February. Patients were informed via posters and flyers; polyclinic staff also reminded patients proactively at various service points to make an appointment for their next visit.
Some of our patients may have missed the notifications, and we are sorry for the inconvenience caused. We also seek patients’ understanding as we review and improve the system.
We request Mr Yeo to call us at 6236-4800 or email his contact details to SingHealthPolyclinics@singhealth.com.sg so we can be in touch with him to address his feedback on his mother’s visit.
